Privacy Policy
Effective Date: July 2026 | ONWAY BLACK CARS
At ONWAY BLACK CARS, we are committed to protecting client privacy and ensuring the security of your personal information. As an executive luxury ground transportation intermediary booking platform across the United States, this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our luxury transportation services, request chauffeured reservations, or visit our website.
01. Information We Collect
When you contact or book chauffeured ground transportation with us, we may collect the following personal information:
- Name: Full legal passenger or corporate booking contact name.
- Email Address: Used for digital vouchers, receipts, and trip itineraries.
- Phone Number: Mobile phone number for SMS trip updates and dispatch alerts.
- Pickup and Drop-off Locations: Full street addresses or airport terminal locations.
- Flight Information (Where Applicable): Airline name and flight number for automated flight tracking.
- Payment Information: Processed securely through PCI-compliant payment gateways.
02. How We Use Your Information
Your personal information is strictly used for operational luxury transportation purposes:
- Process and confirm chauffeured reservations and issue digital vouchers.
- Dispatch licensed, certified independent chauffeur partners and regional fleet operators.
- Communicate booking confirmations, trip status updates, and customer support.
- Coordinate real-time flight tracking and adjust pickup times for airport arrivals.
- Process payments and corporate billing statements.
- Improve client experience and refine website functionality.
- Comply with local transportation guidelines, DOT regulations, and legal obligations.
03. Information Sharing
ONWAY BLACK CARS respects client confidentiality. We do not sell, rent, or trade your personal information. We share information solely with:
- Assigned licensed independent chauffeur partners solely to execute scheduled trips.
- Secure PCI-compliant payment processors.
- Government authorities or law enforcement when required by applicable law or court order.
- With your explicit consent or direction.
"No mobile information or text message consent will be shared with third parties or affiliates for marketing or promotional purposes."
"All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances."
04. SMS Communications
1. SMS Consent Communication
The mobile phone number and opt-in consent provided for SMS text messaging will never be sold, rented, or shared with third parties for marketing purposes.
2. Types of SMS Communications
If you opt-in, you may receive text messages regarding your reservations and inquiries:
- Reservation confirmations & digital vouchers
- Trip status updates (e.g. chauffeur en route, arrived)
- Chauffeur & vehicle assignment details
- Flight tracking adjustments
- Billing inquiries
- Customer support communications
- Important service notifications
3. Message Frequency
Message frequency varies based on trip activity and customer inquiries. You will receive messages only when you schedule a reservation or communicate with our dispatch desk.
4. Potential Fees for SMS Messaging
Please note that standard message and data rates may apply according to your wireless carrier plan. Charges are billed by and payable to your mobile carrier.
5. Opt-In Method
You may opt in to receive SMS messages from ONWAY BLACK CARS through an optional, unchecked SMS consent checkbox on our website booking, inquiry, or quote forms. You may also provide consent verbally during a phone reservation when explicitly asked to receive SMS communications. Sending a text message to our dispatch number may also initiate a conversational SMS exchange.
6. Opt-Out Message
To stop receiving text messages from us at any time, reply STOP to any text message. You will receive a single confirmation message acknowledging your opt-out request, after which no further text messages will be sent.
7. Help
If you need assistance with SMS communications, reply HELP to any message or contact our team directly at res@onwayblackcars.com or call (646) 229-4626.
8. Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt-out at any time by replying STOP.
- For assistance, reply HELP or email res@onwayblackcars.com.
- Message frequency varies depending on booking activity.
- SMS consent is not a condition of purchasing any transportation services.
9. Consent to Receive SMS Messages
By checking the optional SMS consent checkbox on our website forms, or by providing explicit verbal consent during a phone reservation, you agree to receive conversational, informational, and operational SMS messages from ONWAY BLACK CARS regarding your inquiries, reservations, transportation services, trip updates, dispatch communications, and customer support. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Consent to receive SMS messages is not a condition of purchasing any transportation service.
05. Data Security
We implement administrative, technical, and physical security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. All data transmitted through our website is secured using industry-standard SSL/TLS encryption.
06. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill chauffeured reservations and digital voucher records.
- Comply with legal, tax, and accounting requirements.
- Resolve disputes and enforce platform agreements.
07. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your personal data.
- Withdraw consent for SMS text communications at any time.
- Request a copy of your personal data.
08. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience, analyze traffic, and support site security:
- Analyze site traffic and user interactions.
- Remember user preferences.
- Ensure secure session management.
You can choose to disable cookies through your browser settings, though doing so may affect certain website features.
09. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. Updated versions will be posted on this page with an updated effective date.
10. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact our compliance desk: