Terms & Operating Policies
Last Updated: July 2026
1. Operating Intermediary Model
ONWAY BLACK CARS operates as a luxury ground transportation intermediary booking platform connecting passengers with licensed, independent professional chauffeur partners and regional fleet operators adhering to DOT and TLC guidelines.
2. Flat-Rate Pricing & Transparency
All confirmed reservations feature flat-rate pricing inclusive of estimated tolls, airport fees, and chauffeur gratuity. Any additional stops, wait times beyond complimentary thresholds, or route modifications requested by the passenger during transit may incur adjusted charges.
3. Cancellation Policy
• Non-Refundable Deposit: 30% of the total reservation amount is non-refundable once the reservation is confirmed.
• Cancellations More Than 72 Hours Prior: Cancellations made more than 72 hours prior to the scheduled service are eligible for a refund of the remaining 70%.
• Cancellations Within 72 Hours: Cancellations made within 72 hours of the scheduled service will receive a 50% refund of the remaining refundable balance.
• Within 24–48 Hours & No-Shows: No refunds will be issued for cancellations made within 24–48 hours of the scheduled service or in the event of a no-show.
4. SMS & Mobile Messaging Terms of Service
By checking the optional, unchecked SMS consent checkbox on our website forms, or by providing explicit verbal consent during a phone reservation, you agree to receive conversational, informational, and operational SMS messages from ONWAY BLACK CARS regarding your inquiries, reservations, ground transportation services, trip updates, chauffeur dispatch notifications, and customer support.
• Opt-Out Command: Reply STOP to any text message at any time to opt out of future SMS communications.
• Support Command: Reply HELP for assistance, or contact customer support at res@onwayblackcars.com or (646) 229-4626.
• Rates & Frequency: Standard message and data rates may apply. Messaging frequency varies depending on trip activity and customer inquiries.
• Consent Policy: Consent to receive SMS messages is optional and is not required as a condition of purchasing any ground transportation services.
For complete details on data handling and mobile privacy, please review our Privacy Policy and these Terms & Conditions.
5. Support & Inquiries
For corporate billing, reservation changes, or customer service assistance, please email info@onwayblackcars.com or call (646) 229-4626.